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Multiscatter License not found

Posted: Wed Nov 21, 2018 6:08 pm
by anthonyhicks
Hi,

We`re running Multiscatter 1.3.6.11 on 3dsmax2016 but today it says `License not found`. License tool says it expires in 2023 ? (we have 2 licenses)
We also run 1.085 on 2019 which seems to work fine.
I haven`t changed anything so has 1.3.6.11 expired or something ?

thanks

Re: Multiscatter License not found

Posted: Thu Nov 22, 2018 7:19 pm
by anvar
1.3.6.11 has older version of license system
so it needs different lic file
please install it again (to make sure activation utility is also old version) then generate new cid file and send it to us to mail@rendering.ru

this procedure will not affect 1.085 which is installed on 2019

Re: Multiscatter License not found

Posted: Thu Nov 22, 2018 8:19 pm
by anthonyhicks
hi anvar,
thanks for responding. strange it was working with the license we have now, it makes me think maybe i wasn`t running 1.3.6.11 after all ?
it`s probably more sensible just to update to the latest version now i think about it !
cheers
anthony

Re: Multiscatter License not found

Posted: Thu Nov 22, 2018 9:29 pm
by anvar
if you don't want to change version, check what version you have first for particular 3ds max version you have installed
then reinstall the same version of the plugin, to make sure activation utility matches, then generate cid file and send it to us

Re: Multiscatter License not found

Posted: Fri Nov 23, 2018 4:07 pm
by anthonyhicks
Great, thanks Anvar.
anthony